Appointments can be made on our website under the tab 'Make an appointment' or call our friendly reception staff. A doctor's referral is only required from our Veteran's Affairs patients (D904), and EPC patients (see below for further information).

Payment Methods Accepted:

Visa, Mastercard, EFTPOS, Cash and Personal Cheque are all accepted forms of payment.  Payments are due at the time of service.  An official receipt will be issued at time of payment.


HICAPS facilities are available at the reception desk.  Please present your private health insurance card to our receptionist before you pay your account.
Payment methods accepted at Physiosport O'Connor in CanberraPayment methods accepted at Physiosport O'Connor in Canberra

Veterans Affairs

Our physiotherapists are approved DVA health care providers. All that is required to access this service, is a referral from your GP (D904), and your DVA Card.

Cancellation Policy

If you are unable to keep a scheduled appointment PLEASE ADVISE US 24 HOURS IN ADVANCE BY TELEPHONE or you may be charged a 50% cancellation fee. This amount can not be recorded on your insurance receipt.

Compensable/Third Party Payers

We do directly bill third party insurers and workers compensation parties provided we have received and verified evidence of your insurance coverage prior to your first appointment.

Enhanced Primary Care (EPC)

What is an Enhanced Primary Care physiotherapy appointment? Do I qualify?

The EPC allows General Practitioners (GP) to organise the health care of patients with chronic conditions.  A GP can allocate a total of 5 sessions per person, per calendar year which Medicare will help fund. Health providers who can provide sessions include physiotherapists and dieticians.

How much do the EPC physiotherapy appointments cost?

If you have received an EPC from your GP, you can receive medical rebates when you have an appointment. PhysioSport can assist you with injury recovery, but our physiotherapy services are NOT covered completely by bulk billing schemes. This means you will have to pay the difference between the fee charged and the Medicare rebate.


$105 for your first EPC physio appointment - $52.95 Medicare rebate = $52.05 fee to be covered by patient.

$85 subsequent EPC physio appointment - $52.95 Medicare rebate = $32.05 fee to be covered by patient.

Who can qualify for CDM?

Patients who have both a valid Medicare card and a chronic medical condition are eligible. A chronic medical condition is one that has been present for at least six months. Examples of chronic conditions can include, asthma, cancer, cardiovascular disease, diabetes, musculoskeletal conditions, and stroke. You must see a GP who must complete a GP management plan and team care arrangements for you.

EPC in summary

Available for patients with a chronic medical condition

Referrals must be from a GP

Maximum of 5 services per patient each calendar year

You will need to pay for your appointment and will be reimbursed by Medicare

More information about CDM can be found here. If you have any questions about the CDM program or would like to book an appointment, speak to our friendly physio reception staff 62470912